Hino Trucks tops in J.D. Power Satisfaction Survey
Hino Trucks Rank Highest in Medium Duty Trucks
Medium duty Hino trucks topped in J.D. Power and Associates ratings based on consumer satisfaction in their Medium Duty Truck Customer Satisfaction Study of 2010. Based on the research conducted, Hino Trucks positions top in consumer satisfaction with its range of standard medium-duty engines (4 years successively) and in addition ranks top in consumer satisfaction amongst standard medium duty trucks for 2 years running. Reliability and quality are definitely the most crucial elements of total satisfaction of truck owners.
Currently the truck engine study is in the fourth year, assessed customer views of 2010 model-year Class 5, 6 and 7 trucks designed with both diesel and gasoline engines by considering eight distinctive aspects: engine dependability/reliability; easy access for maintenance or service; acceleration when vehicle is fully loaded, maintenance of speed on grades; vibration at idle, control module (ECM); average fuel economy and engine warranty.
Hino Trucks Rank Highest in Customer Satisfaction
Customer Satisfaction Study which is currently in the nineteenth year, evaluates customer views of 2010 model-year Class 5, 6 and 7 standard commercial trucks. Six aspects in the product index are employed to figure out overall satisfaction: warranty, engine; cost of operation; ride/handling/braking, cab and body; and transmission. The analysis even gauges satisfaction with services obtained from a certified truck dealer. Six factors are measured to arrive at the customer satisfaction index: service quality, service facility; service initiation, service advisor; service price and service delivery. Hino trucks scored the highest in all these factors. Read more »

Posted January 31, 2012
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